Telstra Bigpond Cable crappy Netgear Router part 7
24 September, 2011
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In my last post, I wrote that after too many unsuccessful calls to Bigpond technical support to replace my crappy Netgear CGD24N cable modem, I spoke with someone in sales who said they would send me a replacement modem and that it would be a Thomson cable modem. Well the modem arrived in the mail today, and guess what? They sent me another Netgear CGD24N. Fools.
Enough is enough. I went to my local computer store and bought a Linksys wireless router, disabled NAT on the CGD24N (effectively disabling all of its router functions and using it just as a modem), and connected the Linksys router. Boom. Fast, snappy perfect internet.
It just goes to show that the router part of the CGD24N is total rubbish.
I’ve been on the phone to Telstra Bigpond about a dozen times now, have had a field technician check the line 3 times (it’s fine, there’s nothing wrong with the line) and replace the modem with the same model 3 times (it’s still rubbish) and have no solution. Except for me to spend more money on another piece of gear to do the job of the router that Telstra provided.
Now that I have a perfectly working connection, my motivation to speak to Telstra call centres that can’t do anything about this problem is massively reduced.
However, I think other potential customers should know about these issues. And likewise, so does the TIO.