On Christmas day, my iPhone stopped working. The battery went flat after using it to play music on a speaker dock and it would not start again.
I followed the instructions on Apple’s site for support and was pretty convinced that it was dead.
After a bit of a run around going to the phone shop where I bought it and then ringing some Apple resellers near me, I rang Apple directly for support, which I should have done in the first place.
Made a reservation with the guy on the phone, soonest available was at Chermside 2 days after the call. They had my phone serial on file as still being under warranty, so I didn’t even need to bring the original packaging or proof of purchase.
I turned up, waited a little for the appointment because they were about 10 minutes behind schedule, then explained the situation. The guy had a quick look and whipped out a replacement unit. AWESOME!
I had to sign a disclaimer that they would not be reponsible for any data loss, but since everything is backed up on the computer by iTunes and all my email/addressbook/calendar is synced with MobileMe I knew I’d lose nothing anyway.
I setup my mobile me account in the phone and it started downloading all my contacts and calendars using Apple’s free Wifi connection in the store.
And when I got home, I plugged it in to my Mac. iTunes recognised the same SIM card was in a new phone and asked if the phone should be setup as a new phone, or restored from my old one. I hit restore and after about 20 minutes or so, everything was back the way it was. Everything. Even old text messages.
So, thank you Apple for having such great support. It really was a painless process to go through. 10 out of 10!